How Smart Speakers Are Poised to Reinvent the Travel Industry
HBR Staff/Victor Cardoner/Getty Images Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Now, when guests want to order room service or housekeeping, they can simply ask Alexa, the voice of their disembodied personal concierge. Travelers with an Alexa device at home can Read More
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